Resources
Let’s Connect: A Community Engagement Workbook for State and Local Human Service Agencies
Saska Rajcevic and Bevin Croft (2026)
This resource outlines the must-do’s for planning community engagement, along with quick and tangible tools, tips, resources, and templates for professionals in state and local human service agencies to support the facilitation of meaningful engagement with people accessing services, families, service providers, and advocates.
10 Lessons We’ve Learned About Person-Centered Practices
Saska Rajcevic, Bevin Croft, Kate Brady, and Alexandra Bonardi (2026)
This resource outlines 10 key lessons learned about person-centered practices to support ongoing change across systems.
Tips and Resources: Person Centered Practices Knowledge, Skills, and Abilities for Community Care Hubs
No Wrong Door Resource Center (2026)
This resource provides quick tips and resources to help frontline staff connected to community care hubs implement person-centered practices in their daily work.
Person-Centered Practices Knowledge, Skills, and Abilities for Community Care Hubs
No Wrong Door Resource Center (2026)
This resource describes the specific knowledge, skills, and abilities that frontline staff connected to community care hubs need to have to provide the most person-centered support.
Guide to Partner Mapping for State Employment Networks
Saska Rajcevic, Amy Huppi, and Regina Rodriguez Sisneros (2026)
This resource outlines seven key steps and a planning template for partner mapping to identify, list, and develop engagement strategies for internal and external partnerships.
The Fundamentals of How to Conduct the Person-Centered Service Planning Process
Centers for Medicare & Medicaid Services (2026)
These webinar slides provide an overview of the requirements for the person-centered service planning process and plan as outlined by the 2014 Home and Community-Based Services Final Rule.
Strengthening Person-Centered Recovery Planning in State Behavioral Health Systems
Bevin Croft and Janis Tondora (2025)
This brief presents guidance for strengthening person-centered recovery planning in state behavioral health systems.
Person-Centered Practices 101
Saska Rajcevic and Bevin Croft (2025)
These webinar slides provide a basic overview of person-centered practices for team members within the State Health Insurance Assistance Program, Senior Medicare Patrol, and the Medicare Improvement for Patients and Providers Act.
Person-Centered Service Planning in HCBS: Individual Rights and Modifications of the Settings Requirements for Provider-Owned or Controlled Residential Settings
Centers for Medicare & Medicaid Services (2024)
These webinar slides provide an overview of the Medicaid home and community-based services regulations pertaining to person-centered service plans, modifications, and conflict of interest provisions.
Guide for Improving Processes for Documenting and Implementing Modifications and Rights Restrictions in Home and Community-Based Services
Saska Rajcevic (2024)
This resource provides state human service agencies with clear, actionable guidance to strengthen accountability, oversight, and system performance related to modifications and rights restrictions in home and community-based services to advance person-centered, outcomes-focused service delivery.
Person-Centered Service Planning in HCBS: Requirements and Best Practices
Centers for Medicare & Medicaid Services (2024)
These webinar slides provide an overview of person-centered service planning and a detailed discussed of the Medicaid home and community-based services regulations pertaining to person-centered service plans provisions.
Person-Centered Planning Issue Brief
Substance Abuse and Mental Health Services Administration (2024)
This issue brief provides information for State Mental Health Authorities about strategies for promoting person-centered planning to enhance the quality of behavioral health services and the valued recovery outcomes of those that use them.
Person-Centered Approaches: Connecting Individuals to Services and Benefits
ADvancing States (2024)
This issue brief describes person-centered approaches in state No Wrong Door systems and long-term services and supports.
Person-Centered Planning: Choosing the Approach that Works for the Person
Valerie J. Bradley (2024)
The intent of this resource is to reinforce the importance of aligning person-centered planning approaches with the wishes and needs of the person for whom the plan is being developed, rather than adopting a one-size-fits-all approach.
Aging with a History of Trauma: Strategies to Provide Person-Centered, Trauma-Informed Care to Older Adults and Family Caregivers
Jewish Federations of North America Center on Holocaust Survivor Care Institute on Aging and Trauma (2023)
Person-centered, Trauma-informed Care of Transgender Older Adults
SAGE National Resource Center on LGBTQ+ Aging (2023)
This guide aims to explain the why and how of providing person-centered and trauma-informed care to transgender older adults in practical language.
Office of Healthcare Information and Counseling Person-Centered Thinking Toolkit
Leigh Ann Kingsbury and Saska Rajcevic (2023)
This toolkit was created to strengthen person-centered thinking among team members within the State Health Insurance Assistance Program, Senior Medicare Patrol, and the Medicare Improvement for Patients and Providers Act.
Promising Practices for Person-Centered Plans
Kate Brady and Saska Rajcevic (2023)
This resource outlines promising practices for person-centered plan documentation and describes indicators of truly person-centered plans for quality monitoring purposes.
Cinco dominios de competencia para la planificación centrada en la persona
Janis Tondora, Bevin Croft, Yoshi Kardell, Teresita Camacho-Gonsalves, and Miso Kwak (2023)
Este recurso describe cinco áreas de habilidades, o dominios, que los facilitadores deben poseer para apoyar un proceso de planificación totalmente centrado en la persona.
Five Competency Domains for Person-Centered Planning
Janis Tondora, Bevin Croft, Yoshi Kardell, Teresita Camacho-Gonsalves, and Miso Kwak (2023)
This resource describes five skills areas, or domains, that facilitators should possess to support a fully person-centered planning process.